The Quality Assured (QA) seal is a Malta Tourism Authority voluntary quality recognition scheme aimed at businesses offering high levels of quality, consistency and professionalism. The QA seal covers three key tourism business operations, namely restaurants, visitor attractions and destination management companies (DMCs). The participating businesses are assessed either annually or once every two years.
The QA seal was launched in 2008 for DMCs and in 2009 the first companies were awarded. In 2010 the first visitor attractions were awarded and in 2015 the first restaurants were awarded.
The criteria are specific to each category and different methods of assessment are used. The seal is awarded once the QA Monitoring Committee of each category receives and approves the assessor's report.
See more at: http://www.qualityassuredmalta.com.
Schemes:
- Quality Assured seal for Destination Management Companies - The scheme was launched in 2008 and the scope is to recognise DMCs committed to high levels of quality and professionalism. The assessment is carried out through an audit and participation is on a voluntary basis.
- Quality Assured seal for Visitor Attractions - The scheme was launched in 2010 and the scope is to recognise visitor attractions committed to high levels of quality and professionalism. The assessment is carried out through an announced visit and participation is on a voluntary basis.
- Quality Assured seal for Restaurants - The scheme was launched in 2014 and covers all types of restaurants, including those within hotels. The two part assessment (mystery guest and follow-up announced visit) is an objective way to recognise restaurants committed to high levels of quality and professionalism. Participation is on a voluntary basis.