Frequently asked questions

You can browse rental services for cars, bikes, and boats through the Yellow Pages Malta directory.

The Malta Tourism Authority maintains an updated list of licensed accommodation, including hotels, guesthouses and short-term rentals. You can find the full list on the official MTA website here.

The MTA provides general maps and tourist guides covering key attractions, historical sites, and cultural landmarks. These can be obtained from tourist information offices, as well as this website here.

For details on bus routes, schedules, and ticket options, visit the official public transport website here.

You can check ferry schedules and ticket prices for Gozo on the Gozo Channel website and the Gozo High Speed website. For Comino, ferry details are available here.

Visa applications and skill card information are handled by Identità – CVU Unit. More information is available here.

For visa applications, entry permits and other foreign affairs matters, please contact the Embassy and/or Consulate of the Republic of Malta in your country of residence or alternatively, refer to the Ministry for Foreign Affairs and Tourism website.

Upon arrival in Malta, you may undergo passport control, depending on whether you are arriving from a Schengen country or elsewhere. For information on passport control procedures, please visit the Malta International Airport (MIA) website here.

For a full list of services, including transport options, duty-free shops, and lounges at Malta International Airport, please visit the MIA website here.

Malta and Gozo have both public and private healthcare facilities. The main public hospital in Malta is Mater Dei Hospital in Msida, which offers a full range of medical services, including emergency care.

In Gozo, Gozo General Hospital provides essential medical services for residents and visitors. Primary healthcare services, including health centres and clinics, are available across both islands. More information can be found on the Primary HealthCare Malta website.

Several private hospitals also operate in Malta, including Saint James Hospital, St Thomas Hospital and Da Vinci Hospital.

For emergency medical assistance, dial 112.

Malta provides a range of emergency services, including medical, fire, and police assistance. In case of an emergency, you can dial 112, the universal emergency number, for immediate help.

Public hospitals, including Mater Dei Hospital in Malta and Gozo General Hospital, offer 24/7 emergency care. Primary health centres also provide urgent medical assistance.

The Malta Police Force responds to emergencies, crimes, and public safety concerns.

The Civil Protection Department handles fire emergencies, rescues, and disaster response.

Information regarding all licensed language schools in Malta is available here.

Malta’s three main telecom providers offer roaming services for tourists. Visit the websites of GO, Melita, and Epic for details on coverage and SIM card options.

If you are traveling with a pet, please refer to this information here. Additionally, make sure you are familiar with your airline’s pet travel policy before travelling to Malta.

Yes, certain beaches in Malta are designated as dog-friendly. A full list of beaches with details is available here.

Yes, you can operate and fly drones; however, this is regulated by Transport Malta. Please visit Transport Malta’s website for guidelines on permitted areas, licenses, and restrictions.

If you need information on the status of your license payments, outstanding balances, or any related queries, please contact the MTA Licensing Department. They can provide details on due dates, payment methods and any applicable fees.

To operate a tourism-related business in Malta, you must obtain the appropriate license from the MTA. The application process involves submitting the necessary documentation, meeting specific criteria, and undergoing inspections if required. For detailed steps and guidance, please contact the MTA Licensing Department.

Licensing requirements vary depending on the type of establishment or service you are offering. Factors such as health and safety standards, operational guidelines, and financial obligations must be met. The MTA Licensing Department can provide a comprehensive list of requirements and assist with any queries.

If you wish to apply for a new license, you must complete the relevant application forms and submit them along with the necessary supporting documents. The MTA Licensing Department will guide you through the process and inform you of any inspections or approvals required.

The MTA maintains a database of licensed hotels, restaurants, travel agencies, and other tourism-related businesses. If you need access to this list, please contact the MTA Licensing Department for further assistance or check out the relevant page on the website here.

Malta has a network of certified tourist guides who have been trained and licensed by the MTA. If you require a list of licensed guides for tours or events, you may request this information from the MTA Licensing Department.

The Environmental Contribution Tax (ECT) is a fee applicable to certain accommodations in Malta. If you need information on how to report or pay the ECT, please contact environmentalcontribution@gov.mt for assistance.

If you are experiencing technical issues with submitting a complaint, please visit the official complaints page here. If the issue persists, contact the MTA support team for further assistance.

We are sorry to hear that you have had a subpar experience and hope to rectify it as soon as possible. If you have concerns about the quality, cleanliness, or operations of a tourism establishment, you can report your complaint to the MTA Compliance & Regulatory Unit, which is responsible for monitoring and regulating licensed businesses.

The MTA does not handle refund requests. If you have issues related to cancellations, overcharges, or service disputes, you should contact the Malta Competition and Consumer Affairs Authority (MCCA) or the European Consumer Centre (ECC) for support.

If you believe an establishment is operating without a license or is not meeting regulatory standards, you may request an inspection by contacting the MTA Compliance & Regulatory Unit. They will investigate the matter and take appropriate action if necessary.

If you have complaints about the allocation or misuse of sunbeds, tables, or chairs at beaches, hotels, or other public areas, please report them to the MTA Compliance & Regulatory Unit, which will take the necessary steps to ensure compliance with regulations.

The MTA oversees several Blue Flag beaches that meet high environmental and service standards. For details on available facilities, accessibility and guidelines, please contact the Beaches team at the MTA.

If you notice problems with amenities, safety, or cleanliness at a Blue Flag beach, please report them to the MTA’s Beaches team. For waste management and environmental concerns, the Cleansing and Maintenance Division will also be involved in addressing the issue.

If you have concerns regarding the upkeep, hygiene, or general condition of any beach in Malta, please forward your complaint to the MTA’s Beaches Unit and the Cleansing Department for further action.

Malta is home to numerous world-class diving spots. For information on diving locations, safety guidelines, and recommendations, please reach out to the MTA’s product development team.

Yes, demolition and excavation works are prohibited in designated tourist areas from June 15 to September 30. The MTA compiles the list of affected streets, with some areas, like Valletta, Mdina and the Three Cities, subject to a full ban except for emergency works. Violations can be reported to the Building and Construction Authority at +35680049000, +35620955000, +35620955555 or via email at complaints@bca.org.mt.

The MTA maintains a list of accredited Quality Assured (QA) restaurants, attractions and destination management companies (DMC’s) that meet high standards of excellence. You can access the official list here.

For a calendar of events or for further details about any future activities you may be interested in attending, you may browse the VisitMalta website.

If you’re interested in listing an event on the MTA’s official websites, please contact digital@visitmalta.com.

You can purchase tickets for the In Guardia reenactment through Heritage Malta. Please visit their official website for ticket availability and pricing.

Yes, the Malta Tourism Authority reviews and considers sponsorship requests based on their merit. Detailed sponsorship proposals should be sent to the MTA via email, where they are evaluated for tourism-related initiatives.

If you need brochures, leaflets or other promotional materials about Malta, please forward your request here.

The MTA welcomes collaboration with bloggers and journalists! Please direct your request here.

You can access a collection of stunning photos and videos of Malta through the Viewing Malta platform.

If you are interested in filming a TV program, documentary, or feature in Malta, please direct your request here.

Filming in Malta is subject to specific regulations. For official filming guidelines, permits and procedures, please refer to Screen Malta’s official website.

If you are interested in participating in international fairs and exhibitions related to Malta’s tourism industry, kindly visit the Fairs & Expo’s section on this website or forward your request here.

The MTA provides statistical data and research insights related to Malta’s tourism sector. If you require specific reports or datasets, please direct your request to the Research Unit within the Strategic Development Directorate for further assistance here.

If you are looking for past reports, brochures or other historical publications issued by the MTA or its predecessor the National Tourism Organisation of Malta (NTOM), you can request access to the MTA’s library.

Such requests are considered on a case by case basis.