Travel Operator & Excursion Organiser Application

Updated: 25.09.2023

Application to obtain a license for an Outgoing/Incoming Travel agency, Destination Management Company and/or Excursion Organiser.

 

An application can be filed online by following the link: https://servizz.gov.mt/en/Pages/Culture-and-Leisure/Leisure/Tourism/WEB152/default.aspx

 

Applicable Laws

Chapter 409- Travel and Tourism Services Act- https://legislation.mt/eli/cap/409/eng

Subsidiary Legislation 409.09- Travel Operators and Organized Excursion Operators Regulations- https://legislation.mt/eli/sl/409.9/eng

Subsidiary Legislation 409.18- Package Travel Insolvency Fund Regulationshttps://legislation.mt/eli/sl/409.18/eng

Subsidiary Legislation 409.19- Package Travel and Linked Travel Arrangements Regulations- https://legislation.mt/eli/sl/409.19/eng  

 

Documents needed with application

Applicant Licensee

  • Scanned copy of ID Card of Applicant Licensee (Individual or Official Representative);
  • Curriculum Vitae of Applicant Licensee (Individual or Official Representative);
  • Recent Police Conduct of Applicant Licensee (Individual or Official Representative);
  • Copy of Full Memorandum & Articles of Association (if Applicant is a Body Corporate);
  • Copy of Deed of Partnership (if Applicant is a Partnership);
  • Company Board Resolution appointing an Official Representative of the Company (if Applicant is a Body Corporate)
  • Partnership Resolution appointing an Official Representative of the Partnership (if Applicant is a Partnership)

 

Operator (if nominated)

  • Scanned copy of ID Card of Operator (Individual or Official Representative);
  • Curriculum Vitae of Operator (Individual or Official Representative);
  • Recent Police Conduct of Operator (Individual or Official Representative);
  • Copy of Full Memorandum & Articles of Association (if Operator is a Body Corporate);
  • Copy of Deed of Partnership (if Operator is a Partnership);
  • Company Board Resolution appointing an Official Representative of the Company (if Operator is a Body Corporate);
  • Partnership Resolution appointing an Official Representative of the Partnership (if Operator is a Partnership)

 

The Premises

  • Copy of Approved PA Development Permit including Site Plan and Drawings showing establishment in RED;
  • Architect’s Declaration stating that the establishment is compliant with PA Development Permit and Plans;
  • Third-party Liability Insurance for a minimum of €250,000 (In case of operating from an office)
  • Professional Indemnity for a minimum of €1,000,000 (In case of DMC)

 

Fees

See Subsidiary Legislation 409.05


Timeframes

Within forty-five (45) days from the date of receipt of a complete application, the Authority shall determine whether to issue a licence. This period may, prior to the expiry of the relevant period, be extended by the Authority for one period of not more than sixty (60) days. Such extension and the reasons behind it shall be notified to the applicant without delay.


Incomplete Application Forms

In the case of an incomplete application form, the Authority shall, without delay, inform the applicant of the need to supply any additional information or documentation, or of the need to conduct any interviews or inspection.
Nonetheless, when the Authority has not determined whether to issue a licence to an applicant, within the periods mentioned above, such applicant shall not be deemed, for all intents and purposes of law, to be licensed.


Means of Redress or Appeal

Any person who feels aggrieved by a decision of the Authority, as provided in article 14(1) of Chapter 409- Travel and Tourism Services Act, may appeal to the Tourism Appeals Board, on payment of the prescribed fee (applicable fees as per Legal Notice 409.05), within fifteen (15) days from the date the decision on which the appeal is entered is communicated to the person concerned. Tourism Appeals Board contacts and information can be found on https://www.tourismappealsboard.com/


Department ResponsibleMTA Licensing Department


Contact:       

General Enquiries -
Tel: 22915000
Email: 
licencing.mta@visitmalta.com   

 

Authority: Malta Tourism Authority