Updated: 23.03.2020
Travel operator & Excursion Organiser application
Application to obtain a license for an Outgoing/Incoming Travel agency, Destination Management Company and/or Excursion Organiser.
An application can be filed online by following the link:
https://servizz.gov.mt/en/Pages/Culture-and-Leisure/Leisure/Tourism/WEB152/default.aspx
Applicable Laws
Chapter 409- Travel and Tourism Services Act- http://www.justiceservices.gov.mt/DownloadDocument.aspx?app=lom&itemid=8875&l=1
Subsidiary Legislation 409.09- Travel Operators and Organized Excursion Operators Regulations- http://www.justiceservices.gov.mt/DownloadDocument.aspx?app=lom&itemid=10622&l=1
Subsidiary Legislation 409.18- Package Travel Insolvency Fund Regulations- http://www.justiceservices.gov.mt/DownloadDocument.aspx?app=lom&itemid=12574&l=1
Subsidiary Legislation 409.19- Package Travel and Linked Travel Arrangements Regulations-
http://www.justiceservices.gov.mt/DownloadDocument.aspx?app=lom&itemid=12858&l=1
Documents needed with application
- Identity Card
- An official Employment history from a Government Body (such as Jobsplus) and/or academic qualifications
- Site Plan/Location
- Police Conduct
- Planning permit, Endorsed layout plans and site plan
- Copy of Memo of Articles of association and company resolution if applicable
- Professional indemnity Insurance Cover.
Fees
See Subsidiary Legislation 409.05
Timeframes
Within forty-five (45) days from the date of receipt of a complete application, the Authority shall determine whether to issue a licence. This period may, prior to the expiry of the relevant period, be extended by the Authority for one period of not more than sixty (60) days. Such extension and the reasons behind it shall be notified to the applicant without delay.
Incomplete Application Forms
In the case of an incomplete application form, the Authority shall, without delay, inform the applicant of the need to supply any additional information or documentation, or of the need to conduct any interviews or inspection.
Nonetheless, when the Authority has not determined whether to issue a licence to an applicant, within the periods mentioned above, such applicant shall not be deemed, for all intents and purposes of law, to be licensed.
Means of Redress or Appeal
Any person who feels aggrieved by a decision of the Authority, as provided in article 14(1) of Chapter 409- Travel and Tourism Services Act, may appeal to the Tourism Appeals Board, on payment of the prescribed fee within fifteen (15) days from the date the decision on which the appeal is entered is communicated to the person concerned. Appeals should be addressed to: Dr. Lynn Faure (Tourism Appeals Board Secretary) Attention Mr. Paul Pace (Director Corporate Services)- Ministry for Tourism & Consumer Protection, 233, Republic Street Valletta VLT 1116, Malta.
Department Responsible: MTA Licensing Department
Contact Persons:
Mr. Kevin Fsadni - Director Product Development Directorate & Licensing
Tel: 22915600
Email: kevin.fsadni@visitmalta.com
Mr. Malcolm Zerafa - Manager Licensing
Tel: 22915717
Email: malcolm.zerafa@visitmalta.com
General Enquiries -
Tel: 22915000
Email: licencing.mta@visitmalta.com
Authority: Malta Tourism Authority