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STAR AWARDS
Frequently Asked Questions

1. What are the STAR Awards?
2. Who is the organiser of the STAR Awards?
3. Who is responsible for the monitoring of the scheme?
4. What are the categories of the STAR Awards?
5. What is the difference between the Hotel Worker of the Year award and the Hotel categories of the STAR Service Awards?
6. How can I participate in the STAR Service Awards?
7. The hotel I'm staying at does not have any STAR nomination forms available. Where can I get them from?
8. What are the rules of the STAR Service Awards?
9. What is the process to participate in the Hotel Worker of the Year award?
10. How will I know if I am a finalist?
11. How are winners selected?
12. What prizes will STAR Award winners receive?
13. Are there any prizes for runners-up?
14. When is the STAR Awards ceremony held?
15. When were the STAR Awards introduced?

 

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1. What are the STAR Awards?

The STAR Awards (Special Thanks And Recognition) are an important annual event for the tourism industry in Malta. The main aim of the STAR Awards is to reward the best people in the tourism sector in recognition of their excellent contribution towards making the Maltese experience a memorable one for our visitors.

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2. Who is the organiser of the STAR Awards?

The STAR Awards were developed and are managed by the Malta Tourism Authority.

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3. Who is responsible for the monitoring of the scheme?

The STAR Committee is responsible for the monitoring of the scheme. This committee is chaired by the Malta Tourism Authority and comprises members of various tourism-related entities, namely: the Malta Hotels and Restaurants Association (MHRA), the Federated Association of Travel and Tourism Agents (FATTA), Institute of Hospitality (IoH) and the Institute for Tourism Studies (ITS).

Federated Association of Travel and Tourism Agents (FATTA)  

FATTA

 

The Institute of Hospitality (IoH)  

IOH


Malta Hotels and Restaurants Association (MHRA)  

CMYK


Institute of Tourism Studies  

its


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4. What are the categories of the STAR Awards?

The STAR Awards are grouped into three categories:
STAR Service Awards
Hotel Worker of the Year award

Within the STAR Service Awards there are several categories. These include:
• Hotels - Food & beverage service & entertainment
• Hotels - Rooms division & hotel managers
• Restaurant and bar service
• Airline staff
• Tourist guides
• Travel representatives
• Sports instructors
• English language teachers & group leaders
• People working at heritage sites and places of interest
• Shop assistants
• Taxi drivers
• Bus drivers
• Coach & mini-bus drivers
• Horse-drawn cab drivers
• Boatmen
• General public - this may include anyone from a member of the organising committee of a local village feast, a host family or even a public official.

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5. What is the difference between the Hotel Worker of the Year award and the Hotel categories of the STAR Service Awards?

The aim of the STAR Service Awards is to recognise those individuals that offer excellent service and show genuine hospitality to our tourists. The Hotel Worker of the Year award is different in that the aim is to recognise an exemplary worker who not only offers excellent service and hospitality to hotel guests, but who also shows honesty, solidarity, efficiency, creativity and initiative at the place of work, in addition to being involved in voluntary activities within or outside the organisation.

The nomination process is also different: nominees for the STAR Service Awards are chosen directly by tourists, while nominees for the Hotel Worker of the Year award are selected by managers and/or colleagues.

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6. How can I participate in the STAR Service Awards?

If you are a non-resident visiting Malta, you can participate in the STAR Service Awards by filling out a nomination form telling us who made your stay a pleasant experience. You can nominate as many different individuals as you like, but only once each. Your nomination will automatically enter a lottery draw to win a holiday back to Malta, so make sure you fill in the Contact Details section! Participation is free of charge and you may pick up the nomination form at your hotel, or be visiting star-awards.visitmalta.com.

If you are a resident of Malta and work in tourism or any related sectors (such as transport, retail or entertainment), you can participate in the STAR Service Awards as a nominee. To receive nomination forms directly at your place of work, kindly contact the Malta Tourism Authority. Participation is free of charge.

 

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7. The hotel I'm staying at does not have any STAR nomination forms available. Where can I get them from?

Nomination forms are available at all Tourist Information centres run by the Malta Tourism Authority, including at Malta International Airport (arrivals lounge). Several restaurants, dive centres, attractions and transport operators also keep nomination forms at their establishments.

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8. What are the rules of the STAR Service Awards?

Validity rules:
• Nominations can only be made by tourists (i.e. non-residents);
• The same tourist can nominate several individuals but only once each (multiple nominations are counted as one);
• Nominations must be person-specific (i.e. nominations for ‘all the staff' are invalid);
• Tourist nominations are verified by the STAR Committee.

Rules to qualify as a finalist:

• A minimum of 40 tourist nominations are necessary to reach the final of the STAR Awards;
• A minimum of 100 tourist nominations are necessary to be a winner at the STAR Awards;
• Winners of a STAR Service Award cannot qualify as finalists in the next two years after having won.

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9. What is the process to participate in the Hotel Worker of the Year award?

Applications for the Hotel Worker of the Year award are issued periodically by the Malta Tourism Authority. Click here to find out whether applications are currently open.

To be nominated for this award, the person must be selected by a group of his/her managers and/or colleagues. Self-nomination is not possible. The nominating group is to complete the appropriate application form; guidance notes are also available.


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10. How will I know if I am a finalist?

All STAR Awards finalists will be notified in writing through an official letter from the Malta Tourism Authority.

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11. How are winners selected?

STAR Service Awards – Winners are selected according to who receives the highest number of valid nominations in each category (e.g. tour guide, travel representative, shop assistant, taxi driver, bus driver, etc). The minimum number of nominations to qualify is 40 (see question 8 above).

Hotel Worker of the Year – Each member of the STAR Committee will evaluate and give a score to each nomination form. Winners are selected according to who receives the highest average score. An interview with the nominee may also be held at the discretion of the STAR Committee.


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12. What prizes will STAR Award winners receive?

In the past, winners of the STAR Service Awards and the Hotel Worker of the Year have received a certificate, an 18-ct gold lapel pin and a cash prize, while winners of the STAR Product Awards have received a certificate, a plaque or trophy and a cash prize. Similar great prizes will await the next STAR Award winners.


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13. Are there any prizes for runners-up?

In the past editions of the STAR Awards, those finalists who placed 2nd and 3rd in each category received a certificate as well as a cash prize.


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14. When is the STAR Awards ceremony held?

The STAR Awards ceremony is held in the first quarter of every calendar year, usually in the last week of February. Attendance for this prestigious event is by invitation only.


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15. When were the STAR Awards introduced?

The STAR Awards were introduced in 2005 as a pilot project. Since then, the STAR Awards have been held annually and the number of nominations now runs into the thousands each year.

 


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