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Quality Assured seal for Visitor Attractions

The Quality Assured seal for Visitor Attractions is a voluntary scheme run by the Malta Tourism Authority that recognises museums, heritage sites, audio-visual shows and other visitor attractions that offerquality a quality experience to visitors.

The scheme was launched on the 10th June 2010 through a public call for applications and the first award ceremony took place in February 2011. There are currently 8 Quality Assured visitor attractions – please click here for details.

Quality Assured visitor attractions must comply with a detailed set of criteria in order to obtain and retain the quality seal. The requirements cover several different areas including:

  • Quality of content
  • Quality of interpretation
  • Value for money
  • Third party liability
  • Quality of service
  • Staff training
  • Visitor feedback
  • Quality of promotion
  • Accessibility
  • Layout and comfort
  • Cleanliness
  • Safety, conservation and security
  • Quality of catering, retail and other services

The criteria are assessed by means of a quality audit and successful applicants are entitled to a number of advantageous benefits during the two-year certification period.

For further information, kindly contact the Quality & HR Development unit on 22915272/3 or stephanie.rocco@visitmalta.com or view some Frequently Asked Questions.

 

Quality seal resources and downloads:

Application Form - Quality Assured seal for visitor attractions
Criteria - Quality Assured seal for visitor attractions
Guidance Notes - Quality Assured seal for visitor attractions
Updated How to write an Access Statement
Quality seal for visitor's attractions faqs

 

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