Tourist Information offices
The Malta Tourism Authority is responsible for a number of tourist information centres situated at the Malta International Airport (MIA), Valletta, Mdina, Mellieha and Victoria/Rabat (Gozo).
The MIA centre in the Arrivals Lounge, was re-vamped last year and is situated in a more visible location. The centre is manned by three officers: Ms Anna Abela, Ms Caroline Balzan Engerer and Ms Carmen Mckay. It is estimated that the centre assists around 2,500 customers monthly on average. The type of assistance given is mainly related to accommodation, transport facilities to and from the airport as well as general information particularly events.
The Valletta centre is the largest and busiest assisting 12,000 customers on average per month.
The centre consists of a ground level and first floor. The Customer Care Unit (CCU) is housed on the top floor and is made up of Ms Colette Grech and Ms Rita Sammut. Ms Delia Lomax assists Manager TIOs and the CCU.
The Mdina TIO was inaugurated on the 25th of September 2009 and caters for an estimated 120
customers a day. It is currently manned by four service providers namely: Charles Borg, Nicole Cuschieri and Melvin Vella. This office caters for Rabat and other towns/villages in the vicinity.
The Mellieha TIO was inaugurated on the 13th August 2009 and caters for an estimated 80 customers a day. It is manned by Ms Ann Gauci, a service provider. The centre is situated next to the Mellieha Sanctuary – a very popular place visited by locals and tourists.
The Gozo TIO has been housed in the lower area of the Tigrija Palazz Complex, Victoria (Rabat), for
The Valletta Waterfront TIO has been inaugurated on the 16th June 2010. The new TIO at Valletta Waterfront was opened in the immediate wake of a 53% (153,646) increase in cruise line passenger traffic being announced for the first five months of this year, when compared to the same period in 2009.
over seven years with an average of 2,000 customers per month. It is manned by Ms Rosalind Gatt and two Government officers on loan from the Ministry of Gozo namely Ms Josette Portelli and Mr Frank Debono.
The Authority is also in the process of taking over a new information booth at the Valletta Waterfront. In view of the importance of the cruise passenger business, the information booth will assist customers on setting foot on the island as well as alleviate the pressure of work from the Valletta TIO.
Opening hours of each centre is being provided hereunder:
Opening Hours of TIOs
MIA, Arrivals Lounge
Tel. No.: 2369 6073 / 4
Monday to Sunday: 1000hrs to 2100hrs (last admission 2045hrs)
VALLETTA, Auberge D'Italie Merchants Street Valletta
Tel. No.: 2291 5440 – 2
Monday to Saturday: 0900hrs to 1730hrs (last admission 1715hrs)
Sundays: 0900hrs to 1300hrs (last admission 1245hrs)
Pinto Wharf, Valletta Waterfront
Monday to Sunday: 0800hrs to 1700hrs
Tel.No.21220633
GOZO, c/o Tigrija Palazz Complex, Republic Street, Victoria (Rabat)
Tel.No. 2156 1419
Monday to Saturday: 0900hrs to 1730hrs (last admission 1715hrs)
Sundays: 0900hrs to 1300hrs (last admission 1245hrs)
MDINA, Torre dello Standardo, St Publius Square
Tel. No.: 2145 4480
Winter: Oct to March: Monday to Sunday: 1000hrs to 1600hrs
Summer: Apr to Sept: Monday to Friday: 0900hrs to 1700hrs
Saturday & Sunday: 1000hrs to 1600hrs
(Last admission 15minutes before closing time)
MELLIEHA, Misrah iz-Zjara tal-Papa Gwanni Pawlu II – 26 ta’ Mejju 1990
Tel. No. 2152 4666
Winter: Oct to May: Monday – Wed – Friday: 0900hrs to 1300hrs
Summer: June to Sept: Monday to Friday: 0900hrs to 1300hrs
TIO's Contact:
Mr Joseph Bonello
E: Joseph.bonello@visitmalta.com
Freephone: 80072230
Telephone: 22915444-6