The Malta Hotels and Restaurants Association (MHRA) Recommended Label is a voluntary quality label aimed at recognising and promoting quality in the restaurant sector. To achieve this label the restaurant management must satisfy a number of criteria in ten key areas, where the focus is mainly on customer service.
The criteria are assessed by means of announced audits as well as a bi-annual mystery guest visit by independent third-party auditors. However the final decision is not taken by the auditor or by the MHRA, but by a separate committee composed of four people and chaired by Judge Joe Galea Debono. A representative from the MTA Quality Assurance Directorate sits on this committee. The role of this person is both to approve the audits and to ensure that the proposed restaurant for the MHRA Recommended label is compliant with MTA legislation.
In addition to partaking at decision level, the role of the MTA is also to audit the process of certification. This is being done through the Quality Development Unit. The role of the Unit is basically to certify the certifiers, thus adding value to the certification process. The overarching aim is to ensure that the certification activity is being carried out professionally and fairly.
The first 8 restaurants were awarded in November 2011 for a two-year period. More information on the scheme may be obtained by visiting the MHRA website on: www.mhra.org.mt/left_menu/MHRARecommended/tabid/1604/Default.aspx
Click here to view the first batch of recommended restaurants