Leonardo Da Vinci Mobility Programme
New Call for Applications for Leonardo da Vinci project
Tourism front-liners: Providing a better service through enhanced means of communication and intercultural understanding
The Industry HR Development Unit is pleased to announce another call for prospective applicants to participate in its Leonardo da Vinci Project – “Tourism front-liners”.
An information session on upcoming mobility visits will be held on Wednesday 25th July at 09:30hrs at the Malta Tourism Authority office in Valletta.
The mobility visit will be spread on two-weeks in Besançon, France. During their stay participants will attend a language training programme focusing on language used in the tourism sector which will be facilitated by the project partners Centre de Linguistique Appliquée (CLA), and a job-shadowing exercise. Sightseeing and other intercultural activities will also be included in the programme.
The placements will be divided in two groups as follows:
- Mobility 1 - Sunday 14th – Saturday 27th October 2012
- Mobility 2 – Sunday 24th Feb – Saturday 9th March 2013 (Tentative)
Eligible participants shall need to possess a minimum of:
- 2 years working experience as a front-line staff including handling French clients.
However, prospective applicants who are also in possession of any 1 or more of the below criteria will be given first preference:
- ‘O’ level certificate in French or its equivalent (Pass at Grade 5/C or better)
- ITS certificate covering French at levels LLF03, LLF04, LLF05
- ‘A’ level certificate in French or its equivalent
- 5 years working experience as a front-line staff including handling French clients.
Duly filled and signed (in blue ink) applications including CV, Reference letter from HR/Department Manager, Photocopy of Certificates (if applicable), Photocopy of Passport and a Passport-size photo are to be sent to the attention of Stephanie Rocco, MTA – Industry HR Development Unit, Auberge d’Italie, Merchants Street Valletta, VLT 1170.
Deadline to submit applications (for both visits) is Friday 10th August 2012. Applicants will be called for a short interview to determine their level of French.
The LdV funding will cover flights, airport transfers, transport, insurance, accommodation and some cultural excursions. Daily sustenance will need to be covered by the applicant.
Further information may be obtained by contacting Stephanie Rocco at the MTA via email: firstname.lastname@example.org, or by calling 22915125.
Vivre l’Authenticité: Promoting diversity and intercultural aspect amongst front-office personnel in hotel establishment
Nineteen front-office personnel hailing from fifteen different hotel establishments visited Besançon in France for a two-week intercultural training programme. The group was divided in two with the first one travelling in December and the second recently in March.
The scope behind the visits was to enhance the knowledge of the French language of the front-office people through an intercultural programme. Participants benefitted from an intensive language training programme focusing on the French language used in the accommodation sector. The language course included numerous interactive sessions and some simulations too. Participants also took part in a job-shadowing exercise through which they observed the running of the front-office of different hotels situated in Besançon. Apart from mingling with other hotel workers they had time for several cultural activities including visits to La Citadelle, salt-works at Salins, wine tasting at Arbois and cheese factory at Cléron.
On behalf of the participants the Malta Tourism Authority would like to thank Centre de Linguistique Appliquée for their constant support in the organisation of this programme, and the Malta Hotels and Restaurants Association who supported the project from its inception. This initiative was fully supported by the Leonardo da Vinci programme as part of the Lifelong Learning programme – funded by the European Commission.
Comments/Reviews from participants:
Marie-Claire Camilleri, Participant, November 2011 - “The mobility abroad has helped me to understand and express myself better in the French language. This tool will now enable me to carry out my job in a better way when it comes to dealing with the French client”.
Stuart Micallef, Participant, November 2011 – “There are many things to be gained from a period of study or work abroad: a real change of environment; new personal horizons; daily contact with a different culture; the ideal opportunity to learn a new language; the chance to enjoy working or studying alongside people from different backgrounds. I personally experienced all of this and will definitely treasure it for the rest of my life”
Gerda Scerri, Participant, March 2012 – “I hadn't been to France in years, and although I meet French Guests at the hotel I work on a daily basis, it's still very different actually being in the country. Having to speak French and hearing French almost continuously around you, even in your free time when out in town, speaking to the locals, shopping, restaurants, in the road (asking for directions), you get a golden opportunity to express yourself and therefore learn much faster… the better I speak French, the better the service I can give in my job as a receptionist, and the better I speak the language the more interesting my job becomes because I am able to have more interesting conversations with guests, beyond giving the usual information regarding the hotel and places to visit. It broadens your mind”.
Yvonne Scicluna, Participant, March 2012 – “I consider this 2-week mobility placement at Besancon a huge success. As the French say, “Est nickel!” …I was determined to return to Malta with much better French and I believe I have done that. Our guests certainly think so. I know I still have a long way to go as far as French is concerned; however I now certainly have a very good start. I am no longer afraid to approach French persons in their language and it thrills me to bits that I can understand them and help them now that I can communicate with them”.
Sephora Marie Mifsud, Participant, March 2012 – “I am now more knowledgeable with respect to the jargon used in the Hospitality Industry and the techniques used at the front desk to handle customer queries, complaints etc. I have a broader idea of the operational management of a hotel in France which contrasts in some major aspects with the system present in hotels in Malta. The everyday use of the French language whilst in Besançon has also helped me to remain fluent whilst using this foreign language whilst at work, since I mainly work with French clients & agents. As a suggestion to future participants: Always plan activities as a team (like our team did)... we experienced really nice moments together as a team which makes such an experience an unforgettable one!”
Pierre Agius, Participant, March 2012 – “The Mobility has surely helped me to gain confidence in utilizing the French language in a professional and customer oriented manner, where it comes to perform a dialogue with the French-speaking clientele. There were various terms in the language, which I always thought as being professional, but now learnt to use much more favourable and professional terms…. It was a memorable and highly useful mobility which I will highly recommend to any other person, wishing to adopt a higher level of professional communication, using the French Language”.
Stephanie Rocco, Project Coordinator – “Notwithstanding the hard work involved in the project lifecycle, I would certainly recommend taking advantage of such opportunities. It was a pleasure to eventually meet the persons with whom I’ve been in touch over the past two years. I am grateful to their hospitality towards our people. Apart from living the authentic French lifestyle through the language, visiting several places of interest and tasting local food, I believe that this also served as an exchange of best practice both with the hosts as well as amongst the participants themselves. I felt amazed about how strangers can get together so quick in just a few days! Undoubtedly I am thankful to those who supported the project idea from scratch and to everyone who was involved in the project, i.e. both on an organisation and participative level.”